Terms and Conditions

Welcome to our platform. These Terms and Conditions (“Terms”) govern your use of our services and constitute a binding agreement between you and Ninewin. By accessing or using the site, you agree to be legally bound by these Terms. If you do not agree, please discontinue use of the services immediately.

Introduction

This document outlines the terms that apply to all users of our gaming services. These terms ensure a fair, safe, and transparent environment for everyone. We encourage all users to read them carefully. We reserve the right to modify or update any section of these Terms without prior notice.

Accounts and Registration

To use our services, you must register for an account. By doing so, you agree to:

• Provide accurate and up-to-date personal information
• Maintain only one active account
• Keep your login credentials secure and confidential

We reserve the right to suspend or close accounts found to be in breach of these rules or used for fraudulent activity.

Use of Services

Our services are intended for personal entertainment purposes only. Users must:

• Be of legal age in their jurisdiction
• Use the platform for lawful purposes
• Refrain from exploiting any vulnerabilities or using unauthorized third-party tools

We may monitor and investigate any misuse or suspicious activity on your account.

Accepted Currencies

Transactions on the platform can be made in the following currencies:

• USD, EUR, JPY, GBP, CHF, CAD, AUD, CNY, NZD, SEK, NOK, SGD, HKD, KRW, MXN, INR, ZAR, BRL

Currency availability may depend on your country of residence and payment method.

Deposit Policy

To play real-money games, you must fund your account using one of our supported deposit methods. All deposits:

• Must be made from accounts held in your name
• May be subject to verification or confirmation
• Are subject to minimum and maximum limits

Funds must be used for the intended purpose and not for illegal transactions.

Withdrawal Policy

Withdrawals can only be made to verified accounts and payment methods:

• Identity verification may be required
• Withdrawal processing times may vary depending on the method
• Bonuses may have specific wagering requirements before withdrawal

We reserve the right to refuse or delay withdrawals if fraud or abuse is suspected.

Account Closure

You can request account closure at any time by contacting our support team. We also reserve the right to close or suspend any account due to:

• Breach of terms
• Suspicious activity
• Inactivity or at our discretion

Any remaining balance will be handled according to applicable laws and internal policies.

Personal Information and Privacy

We are committed to protecting your data. All personal information is handled in accordance with our Privacy Policy. By using our services, you consent to:

• Collection and storage of necessary data
• Use of data to improve user experience
• Sharing with regulatory bodies if legally required

We implement strict security protocols to keep your information safe.

Live Chat and Communication Policy

Users must engage in respectful communication when using the live chat or contacting support. The following are strictly prohibited:

• Harassment, hate speech, or offensive language
• Sharing personal or financial information
• Promoting third-party services or websites

Violations may result in chat restrictions or account suspension.

Crashed and Aborted Games

In the event of a technical issue, including a game crash or aborted round:

• The affected game will be reviewed and resolved according to logs
• Any disrupted bets will be returned if not properly settled
• Games may be voided or resumed depending on the situation

Decisions made by our technical team are final and binding.

Responsible Gaming

We support safe and responsible gaming. Users are encouraged to:

• Set time and money limits
• Use self-exclusion or cooling-off features when necessary
• Seek help if gambling is becoming a problem

Visit our Responsible Gaming page for tools, resources, and support options.

Complaints and Dispute Resolution

We aim to resolve all user concerns fairly and efficiently. If you have a complaint:

• Contact customer support first
• If unresolved, escalate to our compliance department
• For unresolved legal disputes, contact an independent mediator if applicable

All complaints must be submitted within a reasonable time frame from the issue.

Intellectual Property

All content, software, logos, and trademarks on the platform are the property of Ninewin or its licensors. Users may not:

• Reproduce or distribute any materials
• Modify or reverse engineer any software
• Use brand assets without written permission

Infringement may lead to legal action.

Governing Law and Jurisdiction

These Terms are governed by the laws of United Kingdom. Any disputes arising from or related to the use of our services will fall under the exclusive jurisdiction of the courts in that region.